Third parties & cookies
The third-party services that load on your Figure-hosted sites and the cookies they set, for your privacy notice and cookie banner.
On this page· 5 sections
Figure runs your branded sites, like loans.partnerbank.com, along with the sign-in and application pages behind them. The services Figure uses there show up when your team scans those sites for cookies, so this page lists each one: what it does, where it loads, and the cookies or browser storage it uses.
Looking for Figure's own vendors?
The Trust Center lists Figure's subprocessors, the vendors that process data on Figure's behalf. This page covers what runs in your borrowers' browsers on your sites.
14 services on your sites
Grouped the way most cookie consent tools categorize them.
Strictly necessary #
These run sign-in, identity and income verification, and the application itself. Your sites don't work without them.
Auth0
Signs users in and keeps their session active.
- Loads on
- Sign-inApplications
- Cookies
auth0auth0_compatdiddid_compat
Google reCAPTCHA
Blocks automated abuse during registration and sign-in.
- Loads on
- Sign-inHELOC
- Cookies
_GRECAPTCHA
Plaid
Connects a bank account when the borrower chooses that step.
- Loads on
- HELOCPurchase HELOCDSCR
- Cookies
- None listed
Truv
Verifies income or employment when the borrower chooses that step.
- Loads on
- HELOCPurchase HELOCDSCR
- Cookies
- None listed
Persona
Verifies the borrower's identity.
- Loads on
- HELOCPurchase HELOC
- Cookies
- None listed
Mitek
Loads from
cdn.figure.comCaptures and checks an identity document.
- Loads on
- ID uploadEmbedded ID upload
- Cookies
- None listed
Highnote
Shows card details to the cardholder.
- Loads on
- Servicing
- Cookies
- None listed
Figure telemetry
Tracks each application's status and attributes it to the right partner, and controls which features are turned on for each partner.
- Loads on
- ApplicationsPartner portal
- Local storage
telemetry_trackerUuid- Session storage
telemetry_uuidtelemetry_epoch
Functional #
Support and guidance features that load on specific products.
Appcues
Shows onboarding guidance in the broker portal.
- Loads on
- Lead portal
- Cookies
- None listed
Upscope
Lets Figure support staff co-browse with a borrower.
- Loads on
- HELOCDSCRServicing
- Cookies
_upscope__region_upscope__shortId_upscope__waitingForCallAt
Stream Chat
Runs customer-support messaging.
- Loads on
- HELOCPiggyback
- Cookies
- None listed
Analytics and performance #
These help Figure find errors, measure reliability, and fix usability problems.
FullStory
Loads from
fs.figure.comRecords sessions so Figure can diagnose usability and product issues.
- Loads on
- Partner pagesSign-inHELOCPurchase HELOCDSCRPiggybackID uploadBorrower documentsDashboardServicingLead portal
- Cookies
- None listed
Datadog RUM
Measures reliability, performance, and errors.
- Loads on
- Sign-inHELOCDashboardServicingLead portal
- Cookies
_dd_sdd_cookie_test_*dd_site_test_*
Rollbar
Reports errors in the browser so Figure can fix them.
- Loads on
- HELOCPurchase HELOCDSCRPiggybackID uploadBorrower documentsDashboardServicingLead portal
- Cookies
- None listed
Targeting and advertising #
Figure doesn't load any targeting or advertising services on your sites.
Tools added at your request #
If you've asked Figure to load your own tags on your sites, such as a tag manager, a marketing attribution script, or a co-browsing tool, they run only on your sites and aren't listed here. Include them in your own disclosures. Your Figure partner team can confirm what's set up for you.
Questions about this list? Contact us.