Partner Onboarding
Welcome to the onboarding documentation for becoming a Figure Partner! This guide is designed to help partners set up their configuration and technology to interact with Figure.
Configuration
Domains & DNS
To get started, partners will need to point a subdomain of their website at Figure for us to host your product.
Any subdomain can be chosen, but we often recommend a subdomain of heloc. to clearly indicate the product.
For example, heloc.figure.com or heloc.partner.com.
Once your subdomain is chosen and the DNS records are set up, please let us know.
The required DNS records are below:
type: CNAME
name: heloc.test.partner.com. (example URL)
value: partners.test.figure.com
type: CNAME
name: heloc.partner.com. (example URL)
value: partners.figure.com
Certificates
Figure manages all of the certificates for our partners. We use Let's Encrypt to issue certificates and automatically rotate them for you. To learn more about Let's Encrypt, check out their Certificate Chain and Browser Compatibility.
As part of Figure managed certificates, we also have robust monitoring and alerting for domains and SSL certificates to ensure stability and maintain uptime.
Cloudflare
We do not recommend putting the Cloudflare proxy in front of the Figure private-label load balancer, as some configurations can prevent our certificate rotation and interfere with monitoring. Please see our details about Security and Scalability on the Figure Technology page.
Status Page
Figure maintains a public status page at status.figure.com, where you can view real-time information about the availability and performance of our services.
We strongly encourage all partners to visit the status page and subscribe to updates about incidents and scheduled maintenance that may impact you. To subscribe, visit status.figure.com and hover over the "Get updates" button to select a notification channel.
Questions
If you have any questions, please reach out to us at partner-help@figure.com!