---
title: Third parties & cookies
description: The third-party services that load on your Figure-hosted sites and the cookies they set, for your privacy notice and cookie banner.
---

Figure runs your branded sites, like `loans.partnerbank.com`, along with the sign-in and application pages behind them. The services Figure uses there show up when your team scans those sites for cookies, so this page lists each one: what it does, where it loads, and the cookies or browser storage it uses.

{% callout type="info" title="Looking for Figure's own vendors?" %}
The [Trust Center](https://trust.figure.com) lists Figure's subprocessors, the vendors that process data on Figure's behalf. This page covers what runs in your borrowers' browsers on your sites.
{% /callout %}

{% third-parties %}

## Strictly necessary {% #strictly-necessary %}

These run sign-in, identity and income verification, and the application itself. Your sites don't work without them.

{% service name="Auth0" purpose="Signs users in and keeps their session active." where="Sign-in, Applications" cookies="auth0, auth0_compat, did, did_compat" /%}

{% service name="Google reCAPTCHA" purpose="Blocks automated abuse during registration and sign-in." where="Sign-in, HELOC" cookies="_GRECAPTCHA" /%}

{% service name="Plaid" purpose="Connects a bank account when the borrower chooses that step." where="HELOC, Purchase HELOC, DSCR" /%}

{% service name="Truv" purpose="Verifies income or employment when the borrower chooses that step." where="HELOC, Purchase HELOC, DSCR" /%}

{% service name="Persona" purpose="Verifies the borrower's identity." where="HELOC, Purchase HELOC" /%}

{% service name="Mitek" purpose="Captures and checks an identity document." where="ID upload, Embedded ID upload" host="cdn.figure.com" /%}

{% service name="Highnote" purpose="Shows card details to the cardholder." where="Servicing" /%}

{% service name="Figure telemetry" purpose="Tracks each application's status and attributes it to the right partner, and controls which features are turned on for each partner." where="Applications, Partner portal" local-storage="telemetry_trackerUuid" session-storage="telemetry_uuid, telemetry_epoch" /%}

## Functional {% #functional %}

Support and guidance features that load on specific products.

{% service name="Appcues" purpose="Shows onboarding guidance in the broker portal." where="Lead portal" /%}

{% service name="Upscope" purpose="Lets Figure support staff co-browse with a borrower." where="HELOC, DSCR, Servicing" cookies="_upscope__region, _upscope__shortId, _upscope__waitingForCallAt" /%}

{% service name="Stream Chat" purpose="Runs customer-support messaging." where="HELOC, Piggyback" /%}

## Analytics and performance {% #analytics-and-performance %}

These help Figure find errors, measure reliability, and fix usability problems.

{% service name="FullStory" purpose="Records sessions so Figure can diagnose usability and product issues." where="Partner pages, Sign-in, HELOC, Purchase HELOC, DSCR, Piggyback, ID upload, Borrower documents, Dashboard, Servicing, Lead portal" host="fs.figure.com" /%}

{% service name="Datadog RUM" purpose="Measures reliability, performance, and errors." where="Sign-in, HELOC, Dashboard, Servicing, Lead portal" cookies="_dd_s, dd_cookie_test_*, dd_site_test_*" /%}

{% service name="Rollbar" purpose="Reports errors in the browser so Figure can fix them." where="HELOC, Purchase HELOC, DSCR, Piggyback, ID upload, Borrower documents, Dashboard, Servicing, Lead portal" /%}

## Targeting and advertising {% #targeting-and-advertising %}

Figure doesn't load any targeting or advertising services on your sites.

{% /third-parties %}

## Tools added at your request {% #partner-requested-tools %}

If you've asked Figure to load your own tags on your sites, such as a tag manager, a marketing attribution script, or a co-browsing tool, they run only on your sites and aren't listed here. Include them in your own disclosures. Your Figure partner team can confirm what's set up for you.

Questions about this list? [Contact us](/contact).